Privacy Policy

Effective Date: October 20, 2025

1. Overview

This Privacy Policy describes how TLUCA Systems LLC ("we," "our," or "us") collects, uses, and protects personal information when you visit our website, use our platform, or subscribe to our Website-as-a-Service ("WaaS") offerings.

By using our services, you consent to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect the following types of data when you interact with our services:

Personal Information:

Name, business name, email address, phone number, and billing details.
Login credentials and authentication tokens.

Usage Data:

IP address, browser type, pages visited, and actions performed within your TLUCA Systems account.

Payment Data:

Processed securely via Stripe or other trusted third-party processors. We never store full payment card numbers.

Client Data:

Data you or your business upload (contacts, leads, form submissions, website content, etc.) is stored securely and remains your property.

3. How We Use Your Information

We use your information to:

Provide and improve our services
Process payments and manage subscriptions
Communicate updates, invoices, and support information
Personalize your dashboard or website experience
Comply with legal and tax obligations
Send occasional SMS updates about your order, project progress, and service notifications (with your consent)

We may use anonymized or aggregated data for internal analytics and performance tracking.

3.1 SMS Communications

We send occasional SMS updates about your order, project progress, and service notifications when you provide consent during onboarding. By agreeing to receive SMS communications:

You consent to receive text messages from TLUCA Systems at the phone number you provide
Message and data rates may apply based on your carrier's plan
Message frequency varies based on your project status
You can opt out at any time by replying STOP to any message
Reply HELP for assistance or contact help@tlucasystems.com

Mobile Information Privacy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for aggregators and providers of the Text Message services.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

4. Data Sharing

We do not sell or rent your personal data. We only share limited information with:

Service Providers: For hosting, payments, analytics, and customer communication (e.g., GoHighLevel, Mailgun, Stripe, AWS). Information sharing to subcontractors in support services, such as customer service is permitted.
Legal Authorities: If required by law or to protect our rights and users' safety.

Important: Text Messaging Data Exclusion

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Retention & Deletion

Your data is stored securely as long as your account is active. If your subscription ends, we retain backups for up to 30 days before permanent deletion.

You may request early deletion by emailing help@tlucasystems.com.

6. Security

We implement encryption, access control, and data isolation measures to safeguard user information.

While we take reasonable precautions, no online system is 100% secure.

7. Cookies

We use cookies and analytics tools to enhance your experience, track website performance, and identify returning users.

You can disable cookies in your browser settings at any time.

8. Your Rights

You may:

Access, correct, or delete your personal data
Request account closure
Withdraw consent for communications

Contact help@tlucasystems.com to exercise these rights.

9. Policy Updates

We may update this policy periodically. The latest version will always be available on our website with a revised effective date.

10. Contact

If you have any privacy concerns or requests, contact us at:

help@tlucasystems.com

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